Privacy Policy

1. Introduction

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Sprout AI ("Sprout AI," "we," "us," or "our"), an AI advisory and implementation service operated by Sprout Media, based in Dubai, United Arab Emirates, respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have regarding your information when you visit this website (the "Site") or engage our Services.

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By using the Site or our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Policy, please do not use the Site or Services.

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2. Information We Collect

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We collect information in the following ways:

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2.1 Information You Provide Directly

• Contact details, such as your name, email address, phone number, and company name, when you fill out an inquiry form, book a consultation, or request an AI Workflow Audit
• Business and operational information you share with us during an audit, workflow build, or other engagement, which may include details about your existing tools, processes, and internal systems
• Payment and billing information when you engage a paid Service, such as billing name, address, and payment method details (processed through our payment provider rather than stored directly by us)
• Any other information you choose to include in messages, forms, or documents you send us

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2.2 Information Collected Automatically

When you visit the Site, we and our service providers may automatically collect certain technical information, including:

• Your IP address, browser type, and device information
• Pages visited, time spent on the Site, and referring or exit pages
• Cookies and similar tracking technologies (see Section 6 below)

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2.3 Information From Third Parties

Where relevant to delivering our Services, we may receive information from third party platforms you connect us to, such as Make, Zapier, or n8n, or from other tools you authorize us to access as part of a workflow audit or build engagement.

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3. How We Use Your Information

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We use the information we collect to:

• Respond to inquiries and provide information about our Services
• Deliver the Services you have engaged us for, including AI Workflow Audits, workflow builds, AI agent development, team training, and managed optimization
• Process payments and manage billing
• Communicate with you about your engagement, including updates, scheduling, and support
• Improve and develop our Site, Services, and internal processes
• Send you marketing communications, where you have opted in, which you may unsubscribe from at any time
• Comply with legal obligations and enforce our Terms and Conditions
• Detect, prevent, and address fraud, security issues, or technical problems

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We do not use client business data shared during an engagement to train third party AI models beyond what is necessary to deliver the specific Service, unless we have your explicit written consent to do so.

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4. Legal Basis for Processing

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Where applicable data protection law requires it, we process your personal information on one or more of the following bases: your consent, the necessity of processing to perform a contract with you, our legitimate business interests (such as improving our Services or communicating with prospective clients), and compliance with our legal obligations.

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5. How We Share Your Information

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We do not sell your personal information. We may share information in the following circumstances:

• With service providers and subprocessors who help us operate the Site and deliver our Services, such as hosting providers, payment processors, scheduling tools, and automation platforms (for example Make, Zapier, or n8n), who are bound by confidentiality and data protection obligations
• With professional advisors, such as lawyers, accountants, or auditors, where necessary
• With regulatory or governmental authorities, where required by applicable law
• In connection with a business transaction, such as a merger, acquisition, or sale of assets, in which case we will notify you if your information becomes subject to a different privacy policy
• With your consent, or at your direction, for any other purpose you approve

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6. Cookies and Tracking Technologies

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The Site may use cookies and similar technologies to improve your browsing experience, understand how visitors use the Site, and support marketing efforts. These may include essential cookies required for the Site to function, analytics cookies that help us understand visitor behavior, and, where applicable, marketing cookies used for advertising purposes.

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You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Site.

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7. Data Retention

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We retain personal information for as long as necessary to fulfill the purposes described in this Policy, including to provide our Services, comply with legal, accounting, or reporting obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to securely delete or anonymize it.

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8. Data Security

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We implement reasonable technical and organizational measures designed to protect your information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

If we become aware of a data breach that affects your personal information, we will notify you and any applicable regulatory authority in accordance with applicable law.

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9. International Data Transfers

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As we operate from the United Arab Emirates and may work with clients, service providers, and platforms located in other countries, your information may be transferred to and processed in countries other than your own. Where required, we take steps to ensure that such transfers are conducted in accordance with applicable data protection law.

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10. Your Rights and Choices

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Depending on your location and applicable law, you may have rights regarding your personal information, which can include the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to certain legal exceptions
• Object to or restrict certain processing of your information
• Withdraw consent where processing is based on consent
• Opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly

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To exercise any of these rights, please contact us using the details in Section 13 below. We will respond to your request within a reasonable time and in accordance with applicable law.

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11. Children's Privacy

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Our Site and Services are intended for businesses and individuals over the age of 18 and are not directed at children. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it.

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12. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The "Last Updated" date at the top of this page shows when this Policy was last revised. Material changes will be communicated by posting a notice on the Site and, where you have an active engagement with us, by emailing the address on file.

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Your continued use of the Site or Services after any changes take effect means you accept the revised Policy.

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13. Contact Information

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If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:

Sprout AI (a service of Sprout Media)

Email: hello@sproutai.tech

‍Phone: +971 58 574 9109

Address: PO Box 44998, Dubai, UAE

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